Conditions of sale and use

(last updated July 19, 2022)

    Welcome and thank you for your trust.

    You will find below the General Conditions of Sale applicable to the site juliechantal.com.

    DEFINITIONS

    Terms with a capital letter refer to the following definitions:

    The "Company" means the sole proprietorship Julie-Chantal, costumes and accessories, whose head office is located at 40 rue Claudel, Boisbriand Qc, J7G 1K2, Canada, registered in the Quebec Enterprise Register under number 2263796338

    The "Site" means the website accessible from the URL link: juliechantal.com.

    “User” means any person browsing the Site.

    "Product" means all digital products sold online on the Site. For example: downloadable patterns, 3D print files, cutting template, ebook and more.

    “Order” means any purchase of a Product by the Customer from the Company via the Site.

    The "Customer" means the natural or legal person, professional or not, purchasing a Product from the Company.

    The " General Conditions of Sale " or "GCS" means these general conditions of sale, applicable within the framework of the contractual relationship between the Company and its Customers, which includes the privacy policy that may be available on the Site and any element of the Site to which they expressly refer.

    The "Link" means the link provided by the Company to the Customer so that he can access, via the Site or any other means of connection, the Product purchased.

    "Partner" means any professional partner with whom the Company has a business relationship in connection with the sale of a Product and to whom the Customer could be returned as part of his Order.

    "Content" means the data and digital content (in particular: videos, audio recordings, tests, educational documentation, etc.) provided to Users or Customers by the Company free of charge or for a fee in connection with access to the Site or the Product.

    FIELD OF APPLICATION

    Object. These GCSs govern the sale of any Product to a Customer on the Site, which includes the conditions of use of the Site made available by the Company. The GCSs are accessible at any time on the Site. They take effect from their date of update indicated at the top of the present and prevail, if necessary, on any other version, previous or future.

    Capacity. Any use of the Site to place an Order implies acceptance and compliance with all of the terms of these GCS. The Customer declares to be of legal age and able to contract under the law of his country or declares to represent, under a valid mandate, the person for whom he is placing the Order.

    Acceptance of the GCSs. The Customer declares to have read the GCSs and to have accepted them before any Order, which implies unconditional acceptance of these general terms and conditions of sale. By this acceptance, the Customer acknowledges that, prior to any Order, he has received sufficient information and advice from the Company, allowing him to ensure that the content of his Order is appropriate to the needs which are his.These GCSs constitute all of the rights and obligations of the parties in the context of their contractual relationship

    Unless proven otherwise, the data recorded by the Site constitutes proof of all facts, acceptance and transactions.

    Scope of the GCSs. The Customer may request a copy of the version of the GCSs applicable to his Order at any time. No specific condition, at the initiative of the Customer, may be added to and/or replace these. The GCS apply to the exclusion of all other conditions, and in particular those applicable for sales by means of other distribution and marketing channels for the Products. The Company reserves the right to provide special conditions for the sale of certain Products, special offers, special guarantees, etc. which are provided to the Customer before the Order. The fact for one of the Parties, at a given time and for any reason whatsoever, not to take advantage of a breach by the other Party of any of the obligations contained herein, cannot be interpreted as a waiver to use it for the future.

    PRODUCT FEATURES

    Presentation. The Customer can refer to the presentation of the Product on the Site, which is summarized on its Order page and in the confirmation email. The Customer is expressly warned that any Digital Product is likely to evolve. Only the Product described during the subscription of the Order is due to the Customer. When the contract concluded with the Company relates to the supply of digital content or digital services (excluding other services not having the character of digital services) the Product is provided as is and no minimum level of quality of service is guaranteed to the Customer.

    Language. Unless otherwise clearly specified on the Product order page, the Product is provided by the Company in French and English.

    Information on the Products. The Products governed by the GCS are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the Company cannot be held liable unless it is a substantial element of the offer in question.

    Version and updates. The Product purchased by the Customer is provided in its version up to date on the date of purchase. Updates are not included in the price of the Product.

    COMMAND

    Order on the Site. After selecting the Product he wishes to purchase on the Site, the Customer is directed to an Order page on which he enters his contact details and payment methods (single payment or in several times, method of payment). The Customer is solely responsible for the accuracy of the information provided and guarantees the Company against any false identity. In particular, the Customer must have a functional electronic sending and receiving mailbox. Failing this, he will not be able to receive written confirmation of his Order at the e-mail address provided, nor receive his access codes to the Product.

    The Customer cannot hold the Company responsible for any breach resulting from the inaccuracy or falsity of the information provided at the time of the Order, which will be used to deliver the Product.

    Obligation to pay. Any Order received by the Company is deemed to be firm and final, entails full and complete adherence and acceptance of the GCSs under the conditions provided, and obligation to pay for any Product ordered.

    Electronic signature The online provision of the Customer's bank details and the final validation of the Order will constitute (i) proof of the Customer's agreement (ii) payment of the sums due under the Order passed and (iii) signature and express acceptance of all the operations carried out during the Order on the Site (checkbox, uncheckbox, validation click, etc.).

    Validation of the Order. After having read and accepted the GCS on the Order page, the Customer is directed to a summary page of his Order, on which he provides his bank details before validating his payment. It is up to the Customer to check the summary information of his Order and to rectify it if necessary, before validating the payment of the Order. This second click definitively confirms the Customer's Order.

    Order Confirmation. The Customer receives an email confirmation and summary of his Order as soon as the payment is actually validated by the Company or its payment service provider.

    Proof of the transaction. The computerized registers, kept in the Company's computer systems under reasonable security conditions, will be considered as proof of the communications, Orders and payments made between the parts. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

    TARIF CONDITIONS

    Applicable prices. The Product purchased is delivered at the prices in force appearing on the Site when the Customer's Order is registered by the Company.

    The Product may be delivered not in return for the payment of a price but in return for the provision of personal data (such as a surname, first name, email address, telephone number), which may be used for commercial prospecting purposes, with the express, free and informed consent of the Customer.

    Prices are indicated in Canadian dollars and applicable taxes are added when the Order is confirmed. Applicable taxes (GST, QST or HST, depending on the case) are added according to the Customer's address, on the day of the Order.

    In the event of an international sale, all customs duties and various taxes payable are the responsibility of the Customer and are his sole responsibility. The Company cannot assume any liability in this respect and the Customer is solely responsible.

    Payability of sums. Validation of the Order makes all sums due under it due. By validating his Order, the Customer authorizes the Company (or its Partners, payment service providers) to send instructions to his bank to debit the bank account whose details have been provided by the Customer, according to any deadlines indicated in the summary of the Order.

    Payment method. To pay for his Order, the Customer has, at his option, all the payment methods made available to him by the Company on the Site.

    Special offers and discount coupons. The Company reserves the right to offer time-limited introductory offers, promotional offers or price reductions on its Products and to revise its offers and prices on the Site at any time, under the conditions provided for by law. The applicable prices are those in force at the time of the Customer's Order, who cannot claim other prices, prior to or after their Order.Discount vouchers may be subject to special conditions and are in any case strictly personal to their beneficiary and can only be used once

    Payment incident - Fraud. The Company reserves the right to suspend any processing of the Order and any delivery of the Product in the event of refusal of authorization of payment by card bank from officially accredited bodies or in the event of non-payment. The Company specifically reserves the right to refuse to honor an Order from a Customer who has not fully or partially paid for a previous Order or with whom a payment dispute is in progress.

    The Company may contact the Customer to request additional documents to execute payment for the Order. The Company can rely on the information delivered by the Order analysis system. The provision of the requested documents is necessary for the confirmation of the Order by the Company. In order to fight against credit card fraud, a visual verification of the means of payment may be carried out by the Company before making the Product accessible. In the event of fraudulent use of his bank card, the Customer is invited, as soon as this use is observed, to contact the Company, without prejudice to the steps to be taken by the Customer with his bank.

    Default or late payment. Interest and penalties provided for by law apply in the event of default or late payment by the consumer or professional Client.

    RIGHT OF WITHDRAWAL, CANCELLATION AND REFUND

    Right of withdrawal. By checking the box accepting the terms and conditions of sale at the time of the Order, the Customer agrees to waive his right of withdrawal in order to be able to access the Product purchased immediately after payment.

    Cancellation. As the Product purchased by the Customer is supplied immediately upon payment thereof, it is impossible to cancel the Order.

    Refund. By the nature of the Products offered on the Site, no refunds will be issued once the Digital Product is downloaded.

    TERMS OF ACCESS TO THE SITE AND THE PRODUCT

    Access to the Site. The Site is accessible free of charge to anyone with Internet access. All costs relating to access to the Site, whether hardware, software or Internet access costs, are the sole responsibility of the User. The Company cannot be held liable for material damage related to the use of the Site. In addition, the User agrees to access the Site using recent equipment, not containing viruses and with an updated latest generation browser. The User is solely responsible for the proper functioning of his computer equipment as well as his access to the Internet, to access the Site and the Product.

    Product Access. The Company will provide a Link allowing access to the Product at the latest within 24 hours from the date and time at which the Customer placed his Order, subject to acceptance of payment by his bank. . It is therefore essential to provide a valid email address.

    The Customer is invited to contact the Company if he has not received or if he has misplaced the Link in order to receive a new one, within 48 hours.

    Individual and personal nature of the Link. Any Connection Link provided by the Company to the Customer is strictly personal, individual, confidential and non-transferable.The Customer undertakes to access the Product only for exclusively personal purposes and declares not to resell, distribute or rent to third parties all or part of the Products received within the framework of his Order The Customer who does not respect this commitment faces prosecution. In the event of proven violation of the conditions of access to the Site or Product, the Company reserves the right to suspend access to the Product, without compensation, notice or prior information.

    Number of hits. Unless special conditions provide for more extensive access, the purchase of a Product by a Customer only includes access rights for a single person, regardless of the number of employees or establishments of the Customer . If the Customer wishes that several of its employees, collaborators, partners or any other person can access the Product, it must subscribe to as many contracts as there are people for whom access to the Product is desired.

    Maintenance. The Site may be subject to maintenance operations and the Company reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of of the Site or the Product in order to ensure its maintenance (in particular through updates) or for any other reason, without the interruption giving rise to any obligation or compensation.

    Contractual liability. The Company implements all reasonable means at its disposal to ensure continuous and quality access to the Site and the Product, but is under no obligation to achieve this. In particular, the Company cannot be held responsible for any malfunction of the network or servers or any other event beyond its reasonable control, which would prevent access to the Site or the Product.

    Good Faith Use - Third Party Sites. Any contribution space on the Site and to which the Customer may have access in the context of a Product, including on social networks and groups, must be used in good faith. The Customer is prohibited from any defamatory, threatening, hateful, intolerant, obscene, etc. and any disparaging publication likely to infringe the rights of the Company, other Users, third parties or contrary to the law.

    The Customer undertakes to inform himself of the conditions of use of all sites, social networks, platforms and third-party tools accessible within the framework of the Product and to comply with them. The Company has no control over these conditions and declines all responsibility in the event of the Client's banishment or dispute with these third-party sites.

    COMPLIANCE GUARANTEE

    The guarantee of conformity is a legal guarantee that applies outside of any commercial commitment:

    1° When the contract provides for a one-off supply operation of the digital content or digital service, or a series of separate supply operations, the professional is liable for any lack of conformity existing at the time of the supply and which appear within a period of two years from that date.

    2° When the contract provides that the digital content or the digital service is provided on a continuous basis, the professional is liable for any lack of conformity which appears during the period during which it is provided under the terms of the contract. contract.

    The trader also responds, within the same time limits, for lack of conformity resulting from the incorrect integration of the digital content or digital service into the consumer's digital environment when this has been carried out by the trader or under his responsibility, or when the incorrect integration carried out by the consumer results from shortcomings in the instructions that the trader has provided

    This period runs from the consumer's request for intervention or the provision of the digital content or digital service in question, if this starting point proves to be more favorable to the consumer.

    When acting under the legal guarantee of conformity, the consumer has the right to have the digital content or digital service brought into conformity or, failing that, to a price reduction or termination of the contract in accordance with the legal dispositions.

    The professional may refuse compliance if it proves impossible or entails disproportionate costs, in particular with regard to the importance of the lack of conformity and the value of the digital content or digital service in l absence of defect.

    In addition, the consumer can decide to implement the guarantee relating to hidden defects, due by the seller in accordance with the provisions of Articles 1641 to 1649 of the Civil Code, and in this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the civil code.

    THE CUSTOMER IS EXPRESSLY INFORMED THAT THIS WARRANTY DOES NOT APPLY TO PROFESSIONAL CUSTOMERS AND SERVICES OTHER THAN DIGITAL SERVICES, WHETHER OR NOT THE PROFESSIONAL USES DIGITAL FORMATS OR MEANS TO CREATE THE PRODUCT OF THE SERVICE, PROVIDE OR TRANSMIT IT TO THE CONSUMER.

    PROTECTION OF PERSONAL DATA

    The Company respects the privacy of its Users and Customers. It undertakes that the collection and automated processing of their data - for the purpose of managing contracts and Orders, supplying and improving the Site, its Content and Products, commercial prospecting and processing disputes – comply with the general data protection regulations (GDPR) and the Data Protection Act in its latest version.

    In order to provide the service or certain digital content, the Company collects and processes the following data concerning the Customer: surname, first name, email address, billing address, credit card details.

    Customers' personal data will not be kept for longer than is strictly necessary for the pursuit of the purposes indicated. Certain data making it possible to establish proof of a right or a contract may be subject to an intermediate archiving policy for a period corresponding to the limitation periods and foreclosure of legal or administrative actions likely to arise.

    In accordance with the Data Protection Act and the GDPR, the Customer or any person concerned by the processing has, under the conditions of the applicable law, a right of access, rectification, limitation of the processing, opposition to processing, portability, erasure as well as a right not to be the subject of an automated decision including profiling. Where applicable, the data subject also has the right to withdraw consent at any time.

    The Customer is informed and accepts that the Site and/or the Product may include technical devices that allow usage to be monitored (logged-in user account, IP address, type of application used, logs miscellaneous connection and use of the User account…) and which are likely to be used in the context of the fight against counterfeiting, and/or to identify and/or prevent any illicit or non-compliant use of the Site

    Any exercise request can be sent by email to allo@juliechantal.com. Any person concerned by processing has a right of complaint to the Commission Nationale Informatique et Libertés.

    For more information on automated data processing and the procedures for exercising their rights, any User may consult the confidentiality policy accessible at any time on the Site and the information notices on the cookies used by the Company.

    PARTNER SITES – HYPERTEXT LINKS

    The User can access, through the hypertext links present on the Site, in its Content or in the context of a Product, the sites of Partners or third parties, designed and managed under the responsibility of third parties who are not subject to the GCSs. The User is therefore invited to read the contractual conditions of use or sale as well as the confidentiality policies or any other legal information applicable to these Partner or third-party sites.

    No control over said sites and content is exercised by the Company, which declines all responsibility with regard to their content and the use made by any third party of the information contained therein. This clause applies to all content from Partners.

    If a third-party site directs its users to the Site, the Company reserves the right to request the deletion of the hypertext link pointing to the Site if it considers that this link does not comply with its rights and legitimate interests.

    FORCE MAJEURE OR IMPOSSIBILITY

      The performance of the Company's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. This suspension may concern all or part of the Product. In this case, the Company will notify the Customer of the occurrence of such an event as soon as possible and of the estimated duration of the suspension. Only a definitive impediment can give rise to restitution. If the definitive impediment is partial, only partial restitution will be granted.

      Under the conditions provided for by law, Customers expressly accept that they cannot invoke a case of force majeure to delay payment (of an invoice, for example) for a Product supplied or in the process of being supplied. , or refuse delivery of an Order placed.

      The following are considered to be cases of force majeure or fortuitous event, in addition to those usually recognized by the case law of the courts and tribunals and without this list being restrictive: strikes or social conflicts internal or external to the Company, natural disasters, fires, interruption of telecommunications, epidemics and pandemics, interruption of energy supply, interruption of communications or transport of any type or any other circumstance beyond the reasonable control of the Company.

      The Company cannot be held liable in any way for difficulties encountered by the User or the Customer in accessing the Site and/or the Product due to a technical failure or software or any other cause unrelated to it The Customer acknowledges being informed of the technical hazards inherent in the Internet and the mobile network and the malfunctions that may result therefrom. Consequently, the Company cannot be held responsible for any unavailability, slowdowns or failures of the Internet network or any computer solutions, except in the event of proven negligence on its part.

      In addition, in the event of incapacity for work of the person(s) responsible for the Product, as a result of illness, accident, family reasons, maternity and/or paternity leave, etc., The Company reserves the right to replace it and/or suspend the service without the Customer being able to demand the payment of any compensation. The Company will notify the Customer within a reasonable time of this incapacity and, as far as possible, of the duration thereof. Only a definitive impediment confirmed by the Company may give rise to restitution. If the definitive impediment is partial, only partial restitution will be granted.

      INTELLECTUAL PROPERTY

      The Company or its Partners hold all intellectual property rights relating to the Site and the Product. Intellectual property rights relate in particular, but not exclusively, to all content, text, images, videos, graphics, logos, icons, sounds, software appearing on the Site or constituting the tools and media delivered on the Site and within the framework of the Product.

      Access to the Site and the Product does not confer any right on the User or the Customer to the intellectual property rights relating to the Site and the Product, which remain the exclusive property of the Company or its Partners.

      The User or the Customer may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site and the Product without the prior written authorization of the Company or its Partners.

      The use not previously authorized by the Company or its Partners, for any reason whatsoever, of all or part of the Site, its Content or the Product may be subject to any appropriate action, in particular an interruption of access to the Product or an action for infringement.

      In return for the payment of the price requested during the Order, the content, techniques, know-how and methods transmitted and, more generally, all the information of the Product are the subject of a right of use. strictly personal, non-transferable and non-exclusive by the Client.

      The Customer is responsible for respecting the intellectual property rights of the Company or its Partners by all of its employees likely to have access to the restricted content of the Site and all the content of the Product.

      All distinctive signs used by the Company are protected by law and any use not authorized by the Company may give rise to prosecution. The Company reserves the right to close the Customer's access to the Product in the event of a violation of its intellectual property rights, without prejudice to any penalties and damages.

      CUSTOMER REFERENCES AND COMMUNICATION

      Customer-Reference. Customers may be requested by the Company to be cited as beneficiaries of the Product. With the Customer's agreement, the Company may be authorized to mention the name of the Customer, the opinion he has given to the Company on the Product as well as an objective description of the nature of the Product which has been provided to it in its lists of references and proposals for the attention of its prospects and its Customers, in particular on the Site, for advertising and promotions, during interviews with third parties, communications to its staff, internal forward-looking management documents, as well as in the event of legal, regulatory or accounting provisions requiring it.

      Operation authorization. When the Customer sends writings, videos and/or photographs to the Company to give its opinion or testify on the Product supplied by the Company, and if necessary issues comments or publications concerning the Company (for example, on its social networks), to which its identifier and profile photo on social networks are attached, then the Customer authorizes the Company to use this content for the promotion of its commercial activities. The contents are likely to be protected by image rights and/or copyrights, and in this case, the Customer grants the Company the possibility of adapting them (on the form) and reproducing them. on all media, in particular by presenting them as a commercial reference and/or as an opinion. For example, the Company may take screenshots of publications on social networks concerning it or on the Product from which the Customer has benefited, and reproduce them on the Site as notices.

        The Customer acknowledges that he is fully satisfied with his rights and may not claim any compensation for the exploitation of the rights referred to in this paragraph. These rights are granted for the lifetime of the Customer concerned, increased by a period of 70 years, and for the whole world. The Company reserves the right to submit to the Customer any other request for authorization to shoot and transfer rights, for all cases not provided for herein or on an ad hoc basis.

        Event. The provisions of the previous paragraph apply identically to videos and photographs taken during any type of event (public, reserved for customers, webinars, training courses, etc.) organized or co-organized by the Company. Recordings of events may be recorded and published by the Company, including on social networks in the form of extracts or as free or paid replays. If the Customer does not wish to appear, he will please place himself in the back of the room, not to participate in the group photos, not to make a sign to the photographer / cameraman in whose field he could be placed. When the event is remote, the Customer may choose a pseudonym and not activate his camera so as not to appear in the screenshots. It is up to Professional Clients to inform their beneficiaries of the shooting conditions.

        CHANGES IN GENERAL CONDITIONS

          The Company reserves the right to modify the terms, conditions and notices of the GCS at any time and without notice in order to adapt them to changes in the Site or its operation, and in the characteristics of the Product. The applicable conditions are those accepted by the Customer and sent to the Customer in the event of distance selling by any means of communication on a durable medium.

          Modifications to the GCSs made by the Company will not apply to Products already purchased, except for clauses relating to the technical development of the Product, provided that this does not result in any increase in price, nor alteration of the quality or characteristics to which the non-professional or consumer Customer has made his commitment

          LIABILITY

          Warranty. Except under the conditions of the legal or commercial guarantees granted that may be applicable, the Company is not bound by any obligation of result and provides no express or implicit guarantee, and this including, without this enumeration is not exhaustive, relating to the continuity, the performance, the result, the durability of the Product supplied, which are subject to a hazard.

            The price of the Product does not in any way include the costs to be incurred by the Customer in the context of its activities to achieve its objectives and any amount of costs, for example advertising, is always provided for information only as part of the Product.

            Any objectives, success stories or examples presented by the Company on the Site and relating to the Product assume the concrete and effective implementation of all the advice and techniques provided within the framework of the Product and in no way constitute a promise of gain or result. The Company cannot under any circumstances guarantee to the Customer that it will obtain similar results and these references are used only as an example.

            Responsibility of Users and Customers. The User or Customer is solely responsible for the interpretations he makes of the information provided in the Product, the advice he deduces or which has been provided to him in these Products and the adaptations made for his own activities. The exploitation of the information is done under the sole responsibility of the Customer and at his own risk, which the Customer expressly accepts.

              The Client acknowledges that he has received sufficient information and advice before committing and is aware that any desired result involves, by nature, risks and requires substantial effort. The Customer declares that he is fully aware that the Products offered are for informational purposes only and do not commit the Company to obtaining any result by the Customer, except for commercial and specific guarantees applicable to the Product. Any Product cannot be assimilated to a medical, psychological, legal or financial service. It does not allow students to obtain a diploma recognized by the State, and it has never been offered as such by the Company. The Customer remains perfectly free of his commitments and acts under his sole and exclusive responsibility.

              Limitation of liability. Regardless of the type of Product formula selected by the Professional Customer, the Company's liability is expressly limited to compensation for direct damage proven by the Professional Customer. Under no circumstances can the Company be held liable for consequential damages such as loss of data, file(s), operating loss, commercial loss, loss of earnings, damage to the image and to the reputation of the Professional Client. Similarly, the Company cannot be held liable for direct or indirect damage caused to the User's equipment, when accessing the Company, and resulting either from the use of equipment that does not meet under the conditions provided, either the appearance of a bug or an incompatibility.

                IN ANY CASE, THE LIABILITY OF THE COMPANY IS LIMITED TO PROFESSIONALS AT THE AMOUNT OF THE PRICE PAID EXCLUSIVE OF TAXES BY THE CUSTOMER IN CONSIDERATION FOR THE SUPPLY OF THE PRODUCT IN THE FRAMEWORK OF WHICH IS PART THE DISPUTE THIS AMOUNT SHALL BE UNDERSTANDED AS THE MAXIMUM THAT THE COMPANY COULD BE REQUIRED TO SETTLEMENT IN COMPENSATION (DAMAGE AND INTEREST) ​​AND PENALTIES, REGARDLESS OF THE HEADS OF ALLEGED DAMAGES AND THE LEGAL BASES ADOPTED UNLESS THE LAW OR JURISPRUDENCE OPPOSES IT

                GENERAL

                The GCSs and all purchase and sale transactions referred to therein are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute.

                The nullity of a contractual clause does not entail the nullity of the GCS. The temporary or permanent non-application of one or more clauses of the GCSs by the Company does not constitute a waiver on its part of the other clauses hereof which continue to produce their effects nor a waiver to avail themselves of them for the future.

                The Customer agrees that the Company may assign this contract to its affiliates or to an acquirer without its prior consent.

                LITIGATION

                Amicable resolution. In the event of a dispute, the Customer will first contact the Company to try to find an amicable solution.

                Mediation. In the event of difficulty in the application of this contract, the consumer Customer has the possibility, before any legal action, to seek recourse from a consumer mediator.

                  The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. In this context, any European consumer can enter the Online Dispute Resolution (ODR) platform accessible from the following URL address: https://ec.europa.eu/consumers/odr/main/index .cfm?event=main.home.chooseLanguage.

                  Dispute between professionals. IN THE EVENT OF A DISPUTE ARISING BETWEEN A PROFESSIONAL CUSTOMER AND THE COMPANY RELATING TO THE SERVICE, THE INTERPRETATION, THE EXECUTION AND/OR THE TERMINATION OF THE CONTRACT, JURISDICTION SHALL BE GIVEN EXCLUSIVE TO THE COURTS WITHIN THE JURISDICTION OF THE CITY OF THE HEADQUARTERS OF THE COMPANY, NOTWITHSTANDING MULTIPLE DEFENDANTS OR APPEAL IN WARRANTY, EVEN FOR EMERGENCY PROCEDURES OR PRESERVATIVE PROCEDURES BY MEANS OF REFERENCE OR REQUEST.


                  Questions and Comments

                  If you have any questions or comments about our User Agreement, contact us at the following email address: allo@juliechantal.com

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